Privacy policy
Effective date: October 9, 2026
This policy explains what information The Fly Pelican LLC (“The Fly Pelican,” “we,” “us”) collects through this website and when you work with us, and how we use it. The Fly Pelican LLC is a Florida limited liability company based in central Palm Beach County, Florida.
What we collect
- What you send us. When you use our contact form or email us, we receive what you choose to share: your name, business name, email address, phone number, a link to your current website or social page, and your message. When a client uses our support form, we receive their name, business name, email address, website address, the type and urgency of the request, and its details.
- If you become a client. We keep your contact details, your plan and billing history, a timestamped record of when you accepted our Client Service Agreement, and the content and account access you give us to build and run your website. Payments are handled by Stripe. We don’t see or store your full card or bank account number.
- Basic technical data. Like any website, our hosting provider (Cloudflare) processes technical information such as IP addresses to deliver pages and protect against abuse. We use Cloudflare Web Analytics, a privacy-focused, cookieless tool, to count visits and see which pages are popular. We don’t use advertising or tracking cookies. If you arrive through a referral partner’s private page, we store that partner’s referral code in a first-party cookie (and your browser’s local storage) for 90 days, only so we can credit them if you sign up; it isn’t used for advertising or shared with anyone.
How we use it
- To reply to you and talk about your project.
- To provide our services if you become a client, including billing and handling your support requests.
- We do not sell your personal information, and we do not use it for advertising.
Who processes it
- Formspree (formspree.io) delivers submissions from both our contact form and our client support form to our email inbox.
- Google hosts our email and our documents.
- Cloudflare hosts this website and provides our visit counts (Cloudflare Web Analytics).
- Stripe handles client payments and our billing portal.
Each of these services handles information under its own privacy policy.
Mobile and SMS
If you opt in to text messages (see our SMS terms), we use your phone number only to send the texts you asked for. Texts are delivered through our messaging provider and mobile carriers, only to send those messages.
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
To opt out, reply STOP to any text from us. You can also email hello@theflypelican.com or call (754) 600-1059 and ask us to stop.
How long we keep it
We keep inquiries for up to 12 months. We keep client records for as long as you’re a client, and afterward for as long as we need them for taxes, accounting or legal reasons.
How we protect it
We take reasonable steps to protect your information, like using secure, reputable services and limiting who can access it. No method of sending or storing information is completely secure.
Your choices
You can ask us to see, correct or delete the information you sent by emailing hello@theflypelican.com, calling (754) 600-1059, or writing to the address below. We may need to keep some records, like invoices, where the law requires it.
Children
This website is for businesses and isn’t directed at children under 13. We don’t knowingly collect information from children.
California visitors and “Do Not Track”
We don’t track visitors across other websites, and we don’t let third parties do that on our site. Because of that, our site doesn’t respond differently to “Do Not Track” signals.
Changes
If we change this policy, we’ll update the effective date above.
Contact
The Fly Pelican LLC
7040 Seminole Pratt Whitney Rd #25-166
Loxahatchee, FL 33470
Email hello@theflypelican.com · Call (754) 600-1059